Shipping And Delivery Process:
The product takes 3 to 5 business days from the process to ship after payment approval. When we ship your package, we will deliver you an E-mail as regards your product shipping and tracking detail. But if any postponement happens with the timing schedule and estimated time period crossed out then you can communicate with us via Whatsapp/Live Chat or E-mail for product inquiries with quick response. (Delayed might take place due to public holidays or natural disasters if any).
We collaborate with our most trusted services including DHL Express, and FedEx Express Or other Express Company. We even facilitate our valued customers by sending an email about their tracking and shipping detail as the product dispatch from here. In the case on the off chance, if you are not able to collect your package detail because of any unavailability, you may assign your neighbor for receiving a consignment on your behalf or leave of absence note on the exit to pointing towards their door. So that they can sign and receive the product for you.
APPLICABLE NOTES FOR SURE:
To make proper delivery, we only depend on you to issue us your exact shipping address with the correct contact number and relevant personal details. Because we do not send to PO Boxes APO/FPO addresses. For that reason, it is required that you give us your complete physical or residential / address for shipping. If you want to alter the shipping address so you may directly contact DHL Express, and FedEx Express for any amendments.
RECEIVED NOTIFICATIONS BY Tandem Coffee Roasters shop:
Once you place the order on Tandem Coffee Roasters shop, you will receive a notification about your order confirmation and a complete copy of a receipt for the requested item. In the case of not receiving a notification, it implies that your enlistment is failed due to some technical issue/problem. The product will not be a ship or into the process until the confirmation receipt is sent to you.
HOW TO CLAIM FOR LATE DELIVERY AND DAMAGE ITEM:
We always care for our valued clients in kind of stipend in case the product fails to receive and you are incapable to track your dispatch in the given estimated time tern. The credit will be replaced back in the credit card or PayPal account, or a replacement will be provided.
Unfortunately, In case if you found an item with damage or something improbable, then you are permitted to contact us through Email, Whatsapp/Live Chat within 07 business days after the conveyance is made concerning the issue. Additionally, you also have 30 days return policy to claim your refund.
ESTIMATED DELIVERY TIME:
An email will be received with a notice about the product shipping and tracking ID. It will take 5 to 12 business days to be ship at your doorstep after shipping and in Expedited shipping, it will take 6 to 8 business days to be ship at your doorstep after shipping.